Renting | Nest Campers

Faq

Most frequent questions

Renting

What happens if my flight is delayed or I miss it?

In case the pick-up cannot be made on the booked day due to delays, please contact us as soon as you are aware of the situation.

Days of the booking cannot be refunded. We can help you with organising accommodation and transports if needed, depending on availability and situation. Contact us and we’ll do our best to help!

What is our cancellation policy?

If you cancel more than 60 days prior to the scheduled pick up time: 10% of the rental price will be deducted and retained.

If you cancel within 60 to 14 days prior to the scheduled pick up time: 50% of the rental price will be deducted and retained (cancellation fee).

If you cancel within 14 days prior to the scheduled pick up time: 100% of the rental price will be deducted and retained (no show fee).

What should I do if I have to cancel my reservation?

In the event you have to cancel your reservation with us, please send us an email, confirming your name and the dates of your booking, using the email registered for the booking.

According to the Terms & Conditions we will proceed with the request and any applicable refunds (see our cancellation policy).

How do I make changes to my booking?

A change in dates, locations, type of campervan or other details will depend on the current availability and must be approved by Nest Campers.
Additional charges may apply.

However, we will always try our best to make our travelers happy, so do not hesitate to contact us directly for individual requests.

How do I pay security deposit?

A security deposit is paid at the time of your pick-up with your credit card - a pre-authorisation is made. This means that a specified amount is temporarily on hold on your bank account. The amount depends on the Insurance Package you’ve chosen (it’s either 1000€, 500€ or 0€).

Security deposit is fully refundable when campervan is returned undamaged.

What does rental price include?
  • VATs
  • insurance for damages caused to other persons involved in a car accident (insurance AO), insurance of the vehicle driver liable for causing of the car accident in case of bodily injury or death (AO plus)
  • 24/7 roadside assistance
  • Slovenian vignette (mandatory toll for highways in Slovenia)
  • green card (necessary international certificate of motor insurance, providing insurance coverage to the extent determined by the competent law in the visited country)
  • fully functional kitchen (stove, sink, water tanks, fridge)
  • gas cartridge (for the stove)
  • unlimited kms
  • portable camping lamp
  • USB charger
  • brochures, travel guides, camping guides and maps
  • frisbee and playing cards
  • welcome package
How can I pay?

A 50% deposit is required at the time of the booking or you can choose to pay the full amount. Payment can be made by a bank transfer or via secure credit card payment.
If you choose to pay only the deposit, the remaining balance is to be paid in full the latest 14 days prior to your arrival date by a bank transfer. We’ll also send you a reminder email few days before the remaining payment due date.
 

Credit Card
All major credit cards are accepted, Visa or Mastercard. Once you choose credit card payment, you'll be transferred to a secure payment gate to complete your booking. 
American Express Credit Cards are not accepted. 
 

Bank transfer
If you choose bank transfer payment option, we’ll send you all the details you need for a bank transaction. After you receive your reservation confirmation, you have 5 days to transfer the money to our bank account. During this time your campervan is reserved, and confirmed when we receive the payment.

Can I bring my pets on the campervan?

Yes! Nest Campers are pet friendly.

An additional 75€ cleaning fee is added to rental charges.

How many people can drive the campervan?

It depends on the Insurance package you choose.

With the Basic Insurance only one driver is allowed.

If there will be more than one driver, you can choose between Extended Insurance or Premium Insurance option. 

Is there a minimum age to a drive Nest campers?

The minimum age for driving with Nest Campers is 18 years.

If the driver is under 21 years old, Extended Insurance plan is required for the booking.

Is there a minumum hire?

There is no minimum rental period but there is a limit to milage use for shorter reservations than 4 days. Please contact us for specific requests.

What do I need to bring with me?
  • Valid driving licence B category for all drivers 
  • Credit card of the hirer/renter (with enough funds to cover the liability/ security deposit)
  • Passport / I.D.
How does the airport pick-up or drop-off look like?

We make it as comfortable for you as possible. Our station is at the Ljubljana airport, 5 min walk from the gates. In case of bad weather you can always give us a call, and if one of staff members will come and pick you up. If you come to Ljubljana Airport with a shuttle transfer, you will be droped off at our station or just in front of the airport, so 5 min walk away from the station. 

We’ll take you to your campervan, show you all the details, answer all your questions, go through the contract and security deposit payment, give you our best suggestions, sign the papers and your road trip adventure can start!

Similar scenario for the drop-off. You will drive to our station at Ljubljana airport and hand us the keys, we check the campervan, return security deposit (if campervan comes back undamaged), and you are off to your flight back home.

When can I pick up my campervan?

Nest Campers operate 7 days per week, from 09:00 to 18:00.

After-hours pick-ups or drop-off’s requested by the client are subject to an extra fee of 19€ (between 07.00 - 09.00 or 18.00 - 22.00) or 39€ (late night between 22.00 - 7.00).

Where can I pick up my camper?

You can pick up your campervan in Ljubljana, just next to Ljubljana Airport. We are just moving there so location will be udated in next few weeks :).